Location: Nairobi, Mombasa, Kisumu
Description:

Customer Service Representative at StarTimes Media (Kenya) Company Limited in Nairobi, Mombasa, Kisumu – Kenya Jobs, Careers and Vacancies

Introduction:
StarTimes Media (Kenya) Company Limited (Referred as StarTimes) aims at providing affordable, various, and reliable digital TV service to Kenya. This includes not only the set-top-box, but also digital TV services. Our services are going to be available in Nairobi, Mombasa, Kisumu, and nine other cities within this year. Kenya will be the ninth country covered by the StarTimes Group’s digital services. The former countries include: Rwanda, Nigeria, Tanzania, Republic of Guinea, Mozambique, Uganda, Burundi and Central Africa. The StarTimes Group has more than one million subscribers in Pan Africa and more than seven million subscribers globally. As part of our growth strategy and in order to strengthen our team to achieve ambitious performance objectives, the company wishes to invite experienced, dynamic and innovative individuals to join us.

CUSTOMER SERVICE REPRESENTATIVE

(Nairobi:25/ Mombasa:6/ Kisumu:10)

Job Objective:
Responsible for day to day running of customer service centres, to keep track of stock levels, to keep accounts and manage cash flow, to meet targets and policies.

Duties and Responsibilities:

• To provide excellent customer service in sales and after-sales situations
• To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
• To project a professional company image
• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
• Assist customers with their billing and payments needs and accepting payments
• Sell multiple entertainment products and services as well as hardware systems and accessories
• Maintaining a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment
• Perform other duties as required

Skills and Competencies:

• Responsible, trustworthy, and personally takes responsibility for actions/consequences of all staff of business hall
• Able to handle and difficult situations under pressure with grace and efficiency
• Great communication skills, listening skills, loves a challenge, can perform under pressure with limited supervision
• Professional appearance and the willingness and ability to work evenings and weekend shifts as needed

Education/Experience:

• Bachelors degree from accredited university in any major
• Fluency in English and Swahili
• Prior customer service experience preferred

Competitive salary package and attractive career promotion opportunity are here!

Application:
Qualified candidates please send your application letters and resumes quoting relevant skills and experience to the following email address as attachment (word format), with the title of email as following format: position title-name-mobile number.

The format for the title of the attachment is the same.

Kindly include names of three referees and a daytime telephone contact.

Interviews will be done on a rolling basis until the position is filled.

Only shortlisted candidates will be contacted.

Nairobi: hr.kenya@startimes.com.cn
Mombasa: hr.mombasa@startimes.co.ke
Kisumu: hr.kisumu@startimes.co.ke

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