Customer Service Representative at StarTimes Media (Kenya) Company Limited in Nairobi, Mombasa, Kisumu – Kenya Jobs, Careers and Vacancies
StarTimes Media (Kenya) Company Limited (Referred as StarTimes) aims at providing affordable, various, and reliable digital TV service to Kenya. This includes not only the set-top-box, but also digital TV services. Our services are going to be available in Nairobi, Mombasa, Kisumu, and nine other cities within this year. Kenya will be the ninth country covered by the StarTimes Group’s digital services. The former countries include: Rwanda, Nigeria, Tanzania, Republic of Guinea, Mozambique, Uganda, Burundi and Central Africa. The StarTimes Group has more than one million subscribers in Pan Africa and more than seven million subscribers globally. As part of our growth strategy and in order to strengthen our team to achieve ambitious performance objectives, the company wishes to invite experienced, dynamic and innovative individuals to join us.
(Nairobi:25/ Mombasa:6/ Kisumu:10)
Responsible for day to day running of customer service centres, to keep track of stock levels, to keep accounts and manage cash flow, to meet targets and policies.
Duties and Responsibilities:
To provide excellent customer service in sales and after-sales situations
To respond to general customer inquiries and complaints in a timely manner and to resolve issues to satisfaction of customer based on company policy
To project a professional company image
Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
Assist customers with their billing and payments needs and accepting payments
Sell multiple entertainment products and services as well as hardware systems and accessories
Maintaining a professional appearance, behavior, and conduct
Effectively work with peers in a team focused environment
Perform other duties as required
Skills and Competencies:
Responsible, trustworthy, and personally takes responsibility for actions/consequences of all staff of business hall
Able to handle and difficult situations under pressure with grace and efficiency
Great communication skills, listening skills, loves a challenge, can perform under pressure with limited supervision
Professional appearance and the willingness and ability to work evenings and weekend shifts as needed
Bachelors degree from accredited university in any major
Fluency in English and Swahili
Prior customer service experience preferred
Competitive salary package and attractive career promotion opportunity are here!
Qualified candidates please send your application letters and resumes quoting relevant skills and experience to the following email address as attachment (word format), with the title of email as following format: position title-name-mobile number.
The format for the title of the attachment is the same.
Kindly include names of three referees and a daytime telephone contact.
Interviews will be done on a rolling basis until the position is filled.