Job Opening: Tour Coordinator – Olokira Ventures Ltd
Olokira Ventures Ltd is a leading organizer of safari packages in East Africa operating from Nairobi.
We are looking for a self-driven and motivated Tour Coordinator whose primary role will be to plan, price and promote tours to domestic and international tourists.
Propose tours after screening travel industry publications and tour operators’ promotional literature.
Plan domestic tours including lodging, food and transportation arrangements; negotiates with tour operators on domestic and international tour packages and ticketing.
Arranges pre-tour briefings; arranges for space, speakers, refreshments and audiovisual equipment.
Conducts post-tour evaluations, analyses and reports response.
Prices tours and determine the cost to clients and the revenue generated by the tours.
Arrange for the collection of payment for transportation and accommodation from customer.
Client relationship management to include; assist clients to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Book transportation and hotel reservations, using computer terminal or telephone.
Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
Tracks and notifies travelers of payment received and balance due
Promotes tours and generates publicity by attending f travel fairs, tour & travel presentations providing information and drafting press releases.
Designs brochures and invitations
Knowledge, Skills and Abilities:
Ability to work with minimal supervision
Knowledge of geography and travel industry in East Africa.
Skill in bargaining to purchase best travel package at economical price.
Skill in public relations and handling complaints.
Skill in organization in order to coordinate several tour events simultaneously.
Skill in both verbal and written communication.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Higher Diploma in Tourism Studies, Business Administration or related field;
AND One (1) year experience in travel or hotel industry;
OR, Five (5) years’ experience in travel or hotel industry;
OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Interested applicants to send a one page cover letter, 2 page CV indicating salary history AS ONE DOCUMENT to email@example.com by the 22nd of June 2012.
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